Return & Refund Policy - Roy's Tire Shop

At Roy's Tire Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

You may return or exchange unmounted and unused tires within 30 days of the delivery or purchase date.

2. Eligibility & Condition Guidelines

To be eligible for a return or exchange:

• Tires must be in BRAND NEW, UNUSED condition and NEVER MOUNTED onto a wheel or vehicle.

• Tires must be free from any dirt, damage, or wear.

• Proof of purchase (order number or receipt) is required.

• Custom orders or special-order items are non-refundable.

3. Restocking Fees & Shipping Costs

• Non-defective returns (e.g., changed mind, wrong size ordered by customer): The customer is responsible for return shipping costs. A 15% restocking fee may apply to cover handling and processing.

• Incorrect or damaged items sent by us: We will cover all return shipping fees and provide a full refund or replacement at no extra charge.

4. Installed / Used Tires & Warranty Claims

Once a tire has been mounted onto a wheel or driven on, it cannot be returned or refunded under our standard return policy. If you experience an issue after installation (e.g., defects or balance issues), it will be covered under the manufacturer's warranty. Please contact us to assist you with a manufacturer warranty claim.

5. Refunds

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

6. Contact Us

If you have any questions about our return policy or need to start a return, please reach out to us:

Email: 666@roytire.com

Phone: 647-262-5527